Q-Ray makes bracelets in 4 sizes: Extra Small, Small, Medium, and Large. To get an exact, comfortable fit, match your wrist circumference with the bracelet sizes on the chart. To measure your wrist, wrap a piece of string around your wrist until the ends touch, then measure the string. back to top
How soon will I notice my Q-Ray is working?
From the moment you put your Q-Ray on your wrist, it is attuning itself to your body and will work best only for you from that point forward. Q-Ray affects each person slightly differently because each person's body is different. Some people tell us they feel the effects from their Q-Ray within a few moments, while others may not notice the benefits for several days or weeks. back to top
How long will my Q-Ray work?
Most Q-Ray Bracelets last between 12 to 24 months varying with each individual. Some last 3 or 4 years, while others last for less time. You will know when it is time to purchase a new Q-Ray because the benefits you've been enjoying will gradually diminish.
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What if I'm not completely satisfied?
If you decide not to keep your Q-Ray or Ion-Ray, simply return it within 30 days for a full refund of the purchase price. We must receive the bracelet within 30 days after the Guarantee starts for the refund to be in effect.
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Return the bracelet in its original packaging, including the Q-Ray box, the suede container, the cellophane bracelet cover, and the dessicant (if it was shipped with a dessicant).
Return the original receipt.
Write the reason for the return (located on the back of the receipt).
Make a copy of the receipt for your records.
For your safety, ship the package using a trackable method. We cannot be responsible for items lost by your shipper. back to top
What if I think I have the wrong size?
If your Q-Ray Ionized Bracelet seems too large, you can try adjusting it. Holding onto it in two hands, slowly turn your left hand away from your body while turning your right hand towards your body, like an "S" curve. If adjusting it doesn't work, you can exchange your Q-Ray within 30 days of purchase. back to top
When does the 30 Day Guarantee start?
Since the Postal Service delivers Priority Mail within 3 days, the 30-Day Satisfaction Guarantee begins three business days after we ship your bracelet. back to top
Place the Q-Ray Bracelet on your right wrist with the two terminals (between 1/2 inch to 1 1/2 inches apart) in the up position. If you don't get any benefits within a few days, switch the bracelet to the left wrist and place the terminals down. back to top
How should I clean my Q-Ray?
Any type of gentle jewelry cleaner will work. If you don't have any jewelry cleaner, use warm water, gentle soap, and a soft cloth or brush. back to top
Is there anything I should avoid while wearing my Q-Ray?
Don't use an electric blanket.
Don't sleep on a magnetic mattress or magnetic mattress pad.
Don't place it on a metal surface.
Don't store it next to other metal jewelry in a jewelry box.
Yes, you can shower and swim while wearing your Q-Ray. back to top
How can I get more information about Q-Ray or Ion-Ray?
We would be happy to answer all your questions. Call us toll-free at 1-888-443-8668. back to top
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Questions? Call us toll-free at 888.443.8668 or email us & we'll be happy to answer them.
Thank you for visiting Nature's Bracelets, one of the best jewelry stores online and an authorized distributor of Q-Ray Bracelets, Rings, and Pendants since 1999.
